Notice on Virtual Asset Deposits and Withdrawals

January 12, 2022

Virtual assets may carry the risk of permanent loss in the event of an incorrect deposit.
Even if recovery is technically feasible, it is often impossible due to recovery costs and security concerns.
Once a withdrawal request is completed, it cannot be canceled due to the nature of virtual assets. Please verify the address and amount carefully before submitting.
For custody deposits, please ensure that you should use the deposit address issued by our company.
It is essential to confirm both the address format and the blockchain network before making a deposit.

Supported Networks: Bitcoin, Ethereum, Solana, Polygon, Binance Smart Chain, Arbitrum One, Base, Kaia, Xpla, Over, Story, Core, BizAuto, and others

For large-value deposits or withdrawals, we strongly recommend conducting a test transaction with the minimum amount (e.g., 0.001 BTC, 0.01 ETH) before executing the full transfer.

Deposit Process: Verify deposit address and network → Make a test deposit → Confirm deposit (via dashboard or inquiry with our company) → Proceed with full deposit

Withdrawal Process: Register client withdrawal address → Company verifies address validity → Test withdrawal → Confirm withdrawal (via client or inquiry with our company) → Proceed with full withdrawal

Even if blockchain address formats appear identical, incorrect deposits can occur if the withdrawal network differs from the deposit network. (e.g., Ethereum-based USDT vs. Solana-based USDT)
After a withdrawal request is completed, the transfer is processed on the blockchain network, and withdrawal times may be delayed depending on network conditions.
Withdrawals may be restricted if suspicious activity is detected.
Accounts without completed KYC cannot withdraw virtual assets.
If you have any concerns about incorrect transfers or other inquiries, please contact us before proceeding with deposits or withdrawals.